Frequently Asked Questions
If you have a question, then wine is your answer!
IS THERE ANYTHING THAT IS NOT INCLUDED?
The only thing that you may wish to spend your own money on is wine to take home at discounted cellar door prices or any other drinks you wish to purchase during lunch.
WHAT SHOULD WE EXPECT ONBOARD?
Our private air-conditioned busses will exceed your expectations. We will supply an onboard esky with ice and you can be the DJ the entire day. We encourage you to make yourself at home and respect our buses. Yes, we allow people to decorate the bus on request.
You will not see any random people on board because we do not offer public mixed groups we only offer private tours.
HOW MANY PASSENGERS CAN YOU CATER FOR?
We are lucky enough to be able to offer you private tours for:
X-SMALL GROUPS | 5 or less passengers
SMALL GROUPS | 6 - 13 passengers
MEDIUM GROUPS | 14 - 23 passengers
LARGE GROUPS | 24 - 39 passengers
X-LARGE GROUPS | 40 - 55 passengers
*We also accommodate larger bookings of up to 220 passengers. Contact us to discuss.
I HAVE A GROUP OF FEWER THAN 6 PEOPLE?
Too easy! we can cater for smaller groups. Unfortunately, our standard tour pricing does increase slightly the smaller your group. (yes it is still your own private tour and vehicle)
5 passengers = Tour price + $15pp
4 passengers = Tour price + $30pp
3 passengers = Tour price + $45pp
2 passengers = Tour price + $60pp
HOW DOES OUR GROUP PAY?
Once we have confirmed and secured your proposed date and vehicle size, the process is as simple as 2 x payments. A small initial booking fee that is Due within 24Hours of booking (the amount is only 1 persons tour price) this is then deducted from the total price of the tour, and the balance needs to be paid anytime up to two weeks before the tour date. your invoice will have the due dates on it.
WHAT'S YOUR REFUND POLICY?
Apart from your booking fee, all other monies paid are refundable 15 days or more from your booking date.
8 to 14 days from your booking date only 50% is refundable.
the day of to 7 days out from your tour NIL monies are refundable.
HOW FAR AWAY WILL YOU PICK UP? IS THERE A DISTANCE FEE?
Yes, we will pick you up from basically anywhere 'within reason'. Depending on your pick-up address we will let you know if there is a pick-up fee based on where you're getting picked up from. Usually its a few bucks more PP to cover the extra time for your drivers, fuel, and KM.
CAN YOU DO MULTIPLE PICK UP AND DROP OFF LOCATIONS FOR OUR PRIVATE GROUP?
Yes, we can! Just let us know when you first enquire and we will make sure it is in our initial quote.
FYI: We pick up at your private locations.
DRINKS AND FOOD ONBOARD, CAN WE?
Yes, you can! We just ask you to be respectful to our vehicles. We provide an esky onboard with ice for BYO snacks and drinks, make sure you bring some water.
CAN SOMEONE UNDER 18 JOIN THE TOUR?
Yes, they can! For obvious reasons they cannot part take in the tastings, but can enjoy the delightful lunch, atmosphere and get a good education on wine, beer and their processes. When you book just let us know so we can give the under 18's 50% off.
SOMEONE OVER 18 WANTS TO COME BUT DOESN'T/CANNOT DRINK?
Let them know that they're now our new designated driver so we can enjoy a few drinks with you! Ok that's a lie. Yes they can jump onboard and will receive 50% off. This includes the two course lunch and their transfers. They're more than welcome to bring their own non-alcoholic drinks on board too.
DO YOU LET US HAVE FUN ON THE BUS?
Yes, we do! We actually encourage every group to have a great time and do whatever they want (within reason, love our vehicles because they love you). We will even let you customise or decorate the bus to suit your event or party.
Contact us to discuss other options.